# Contact

> How to reach Kizmo: customer support, billing and plans, security reports and privacy requests. We reply within 3 business days.

Canonical page: https://kizmo.io/contact

## Support

Questions about your account, codes, alerts or billing: [support@kizmo.io](mailto:support@kizmo.io). Please write from the email address on your account, and include the code (for example K7Q-2MX) if your question is about a specific one.

## Plans and billing

Change or cancel your plan any time from **Billing** in the [dashboard](https://app.kizmo.io/billing). Invoices, card changes and receipts are in the billing portal linked from the same page. For refunds, see the [terms](/terms) or email support.

## Custom plans

Parking estates, chains, councils and agencies: [sales@kizmo.io](mailto:sales@kizmo.io).

## Report a suspicious code

If a QR code looks tampered with, open its verify page (kizmo.io/verify/CODE) and choose **Report this code**, or use the [QR safety checker](/qr-code-checker).

## Security and privacy

Security vulnerabilities: [security@kizmo.io](mailto:security@kizmo.io). Data access, export or deletion requests: [privacy@kizmo.io](mailto:privacy@kizmo.io).

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Kizmo: QR codes you own. https://kizmo.io/